Our approach

Celia Collins and Marie Ferreira


Great products solve big problems. So, the first step is for us to define, qualify and articulate the problems we are trying to solve.

Together, we identify your end users, how we can benefit their lives, and what the business case for your product looks like.

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Big ideas can change the world. But turning a big idea into reality means breaking it up into manageable steps.

We’ll guide you and your team through the ideation phase, transforming your big idea into something tangible.

We create technical proof of concepts and iterative prototypes, ready for testing.



Now it’s time to turn your vision into reality. Through our iterative, collaborative process, we’ll work closely with you to develop your product.

Along the way, we’ll refine and optimise, looking out for new opportunities and features. We will work with you to deliver a skeleton product that can be tested in real life scenarios by actual users. From this we will bring together a wealth of incredible ideas, refining the product until it is viable, feasible and desirable.

User testing


A new service or product launch is a huge moment. But even once your product is ready, there’s still much work to do.

Sustaining the life cycle of your product is just as important as building it. But don’t worry, we’ll be right there with you, making sure your business has what it needs to nurture and evolve your product for continuous growth.

Start your change program with Unboxed Sprints


10-day Impact Sprint

  • Prioritise new opportunities - know when, where and what to start
  • Keep track of progress - know when to push on and when to stop
  • Assess and evaluate - demonstrate success and learn from failure

5-day Design Sprint

  • Redefine problems, generate solutions, engage stakeholders
  • Explore and decide on new directions, seeding new projects or programs
  • Develop a user validated prototype of your product or idea

What people say about us

Melissa Sabella, Founder & CEO | The Honeycomb Works

"Being able to share positive progress in a short amount of time was key in conveying that we really are making a difference, from the inside out."


How we work

At Unboxed, we aim to be an extension of your team. Here's what that means for you.

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Energy and engagement

We use agile methodologies, working in sprints to get from concept to product in quick, successive steps. This dynamic, fast-moving way of working inspires your team while ensuring everyone’s voice is heard.

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User-centred approach

We empower your team to think like users. This empathetic approach deepens your organisation’s connection with the product and service, while also instilling your people with a sense of meaning and purpose.

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Instant communication

We work collaboratively with you, combining forces to work as one single team with a shared vision. This integrated approach means feedback is received, discussed and implemented in real time, keeping us all on the same page.

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Ongoing training

Along the way, we’ll provide your team with mentoring and consultancy. We’ll help to break down complexities, encouraging your people to think like experts themselves.

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Challenge and debate

We’re here to inspire healthy debate. We’ll help teams to communicate, ensuring all ideas are interrogated equally. We’re not afraid to challenge your organisation on its beliefs – respectfully, of course.

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Test and learn

With designers, technologists and stakeholders in the same room, we are able to constantly test and refine your product or service, creating ever better iterations right before your eyes.

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Cross-department collaboration

We say no to silos. We aim to make sure all voices from across your organisation are heard, meaning the end result works for everyone and feels like a truly company-wide achievement.

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Total buy-in

With the end result being a whole company endeavour, stakeholder buy-in will be much easier to achieve. Better still, with our collaborative approach, everyone in your organisation will feel like a stakeholder in the project.

Jaoui Liu-Meachin

Tell us about your project

Let’s start with an idea. Get in touch with Unboxed today to learn more about our services and what we can do for you.