Services
We create digital products and services that solve complex problems and have a positive impact on people’s lives.
We work across the full digital lifecycle, in all sectors, from very early stage ideas or problems identified all the way through scalable digital products and services that meet the needs of your users.
Whatever the stage of your digital journey, our teams of designers, developers and strategic experts help you to move your digital ideas forward. We collaborate with you to identify and prioritise the biggest and most valuable opportunities for your organisation.
What we do
Researching and discovering
Gaining a deep understanding of your customers’ and stakeholders’ needs:
- User interviews
- End-to-end journey and process mapping
- Service blueprints
- Technical exploration
Aligned with the GDS discovery phase
Prototyping and iterating
Exploring ideas and test concepts to gain immediate feedback and insights:
- Paper, clickable and coded prototyping
- Co-design sessions
- User testing and iteration
- Complex technical integrations
Aligned with the GDS alpha phase
Designing and developing
Collaboratively create an end-to-end digital product or service:
- Integrated design and development
- Ruby on Rails development
- Continuous user testing
- Automated testing practices
Aligned with the GDS beta phase
Supporting and enhancing
Getting your digital products and services launched in a sustainable way:
- AWS hosting and infrastructure
- Office hours and 24/7 support
- Security and pen testing
- Ongoing user testing
Aligned with the GDS live phase
How we work
With you, not for you
We collaborate in single, embedded teams with our customers, ensuring that we are delivering progress together, and upskilling in-house teams “on the job” in agile, user-centred skills.
Using agile methodologies
We use agile methodologies and ways of working, ensuring that we’re able to work in short cycles to enable us to rapidly make, test and learn, quickly respond to change, and embed processes of continuous improvement.
With user needs at the forefront
Our approach is to continually research and test our work and ideas with users to ensure that everything we do is appropriate for the people that will be using it. We like to make decisions driven by user needs to keep us focussed on building the right thing.
Co-locating with you
Our teams co-locate with our customers, with face-to-face being our default way of working. Over the last year, we have been adapting to remote working, and we’re open to finding the best way to work together with you, using tools that we can collaborate together on, wherever we’re working from.
Aligned with the GDS Service Standard
Our public sector projects are aligned with the Government Digital Service (GDS) Service Standard, in which we have experience in passing GDS service assessments.
Accreditations
Want to find out more?
Book a call for a (virtual) coffee and a chat, or drop us an email to get in touch. We’re more than happy to have a conversation about our experiences and how we might be able to help you.