Strategic design with purpose

We work with businesses of all shapes and sizes and all levels of complexity to create positive change in the world.

We don’t just break down complexity: we give you the means to thrive in spite of it. Together, we create strategic solutions that make a meaningful impact.

Find out more about our services

Who we’ve done it for

More of our work
UK petitions
UK Parliament

Making democracy more streamlined

Hackney Council

Replacing a legacy tech system from the ground up

NHS Trust

Helping patients to report their symptoms online

Buckinghamshire Council

Giving half a million people the power to access council services


Taking the stress out of sexual health screening

UK Government

Accelerating services across 19 councils

What people say about us

Chris Howroyd, Director | SH:24

Unboxed brought people together rapidly and helped us to deliver a full service in an incredibly short space of time. A great team with exactly the right mix of skills we needed.

See the work we've done

The Unboxed approach

We've refined an operating model that thrives under the most challenging circumstances, allowing us to make progress despite high levels of uncertainty.

Building trusting relationships

We challenge with respect. We listen carefully and with empathy, but aren’t afraid to challenge your thinking.

We involve users. We gain unique perspectives with our research led approach.

We get buy-in. We involve your stakeholders so they feel personally invested in the success of the project.

Across disciplines and domains

We break down silos. We involve as many voices to create a truly joined-up user experience.

We design with technology. Our designers and technologists collaborate at every stage.

We review insights together. We consider design, technology and business implications holistically.

Learn by doing

We work with you, not for you. We integrate ourselves within your team, empowering your people to take ownership.

We are open by default. Where possible, we co-locate with you, making for easier iteration and feedback.

We share knowledge. Through training and coaching, we'll give your team confidence to derive long-term benefits from your project.

Who we are

We’re a team of endlessly curious experts. Through close collaboration, we work as a single team, embedding our expertise within your organisation to add energy, clarity and impact to your project.

Learn more about our people

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Who we've worked with


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Thoughts from our blog

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When it's okay to skip discovery

Kelsey Nash 5 mins

Webinar: Digital Health Innovation

Virtual wards service blueprint
Diana Ayala and Rosanna Alam 3 mins

Rapid service blueprinting