Strategic design with purpose

We work with businesses of all shapes and sizes and all levels of complexity to create positive change in the world.

We don’t just break down complexity: we give you the means to thrive in spite of it. Together, we create strategic solutions that make a meaningful impact.

Find out more about our services

Who we’ve done it for

UK petitions
UK Parliament

Making democracy more streamlined

Hackney Council

Replacing a legacy tech system from the ground up

NHS Trust

Helping patients to report their symptoms online

Buckinghamshire Council

Giving half a million people the power to access council services


Taking the stress out of sexual health screening

UK Government

Accelerating services across 19 councils

What people say about us

Chris Howroyd | Director, SH:24

Unboxed brought people together rapidly and helped us to deliver a full service in an incredibly short space of time. A great team with exactly the right mix of skills we needed.

See the work we've done

The Unboxed approach

We've refined an operating model that thrives under the most challenging circumstances, allowing us to make progress despite high levels of uncertainty.


Building trusting relationships

  • We challenge with respect. We listen carefully and with empathy, but aren’t afraid to challenge your thinking.
  • We involve users. We gain unique perspectives with our research led approach.
  • We get buy-in. We involve your stakeholders so they feel personally invested in the success of the project.

Across disciplines and domains

  • We break down silos. We involve as many voices to create a truly joined-up user experience.
  • We design with technology. Our designers and technologists collaborate at every stage.
  • We review insights together. We consider design, technology and business implications holistically.

Learn by doing

  • We work with you, not for you. We integrate ourselves within your team, empowering your people to take ownership.
  • We are open by default. Where possible, we co-locate with you, making for easier iteration and feedback.
  • We share knowledge. Through training and coaching, we'll give your team confidence to derive long-term benefits from your project.

We’re a team of endlessly curious experts. Through close collaboration, we work as a single team, embedding our expertise within your organisation to add energy, clarity and impact to your project.

Who we've worked with


Ready to get started?

Tell us about your big idea or knotty problem today.

Thoughts from our blog

Preparing the service blueprint

The service blueprint: a useful design tool

We reflect on how we created and used a service blueprint as a tool for reflection and planning in a complex project.

Read more about service blueprinting
Unboxed company meeting

Kindness in the workplace: why it matters

A growing body of kindness research shows that kindness has enormous benefits for our mental and physical wellbeing. Not only in our personal lives but importantly in our workplaces too.

Read more about why kindness in the workplace matters
The Unboxed team recording our podcast

Thoughts Unboxed: Is there a sweet spot for service design in local government?

In this episode, Martyn Evans, Head of Product, Ali Blake, Designer and Tom Gayler, Designer, discuss the factors that can influence the success of a project in complex environments.

Read the Thoughts Unboxed podcast blog post