We specialise in designing, delivering and embedding digital products and services in complex, business critical environments.
We believe that with the right kind of collaboration, any problem is solvable.
Transforming UK planning
Designing and developing a Back-office Planning System (BoPS) to meet the needs of planning teams and drive transformation in the planning system.
Improving social housing
Improving the management of housing repairs within the local authority, creating more efficient services and raising standards in social housing.
Creating a new remote service to help consultants monitor patients with chronic conditions in between appointments.
“Unboxed brought people together rapidly and helped us to deliver a full service in an incredibly short space of time. A great team with exactly the right mix of skills we needed.”
Chris Howroyd, Director, SH:24
Stories, events and updates
The service blueprint: a useful design tool
We reflect on how we created and used a service blueprint as a tool for reflection and planning in a complex project.
Kindness in the workplace: why it matters
A growing body of kindness research shows that kindness has enormous benefits for our mental and physical wellbeing. Not only in our personal lives but importantly in our workplaces too.
Thoughts Unboxed podcast: Is there a sweet spot for service design in local government?
In this episode, Martyn Evans, Head of Product, Ali Blake, Designer and Tom Gayler, Designer, discuss the factors that can influence the success of a project in complex environments.