Opening up dialogue between the public and the UK Government



signatures collected to date from over 29,000 petitions


weeks from kick off to live launch

The challenge

UK Parliament Petitions screenshot

The Petitions platform needs to be easy for the public to use while also handling a high volume of requests of daily email sends. These could be anywhere from 150,000 on most days to 500,000 at busy times. A petition with a large public following could attract over 1 million signatures.

We wanted to streamline the user experience through a simple submission flow, using Government Digital Service (GDS) practices.

What our client had to say

Pete Herlihy | Product Owner, GDS

“We managed a complete service redesign and rebuild, changed hosting provider, gained security accreditation, and launched the UK’s new Petitions service - all in just 10 weeks."


Following a report on improving public engagement in politics, the UK Government wanted to make it easier for people to launch a petition online.

In the UK, public petitions with 100,000 signatures are considered for debate in Parliament. GDS partnered with Unboxed to redesign and relaunch the legacy e-Petitions as a new platform, better able to meet user needs.

Our approach

We understood the system as we had been involved in the development of e-Petitions, but needed to update it to meet modern user expectations of a digital experience.

We took an agile approach in response to emerging needs. By focusing on minimum viability and testing frequently, we gave the team a product that worked at every stage, iterating new features quickly.

State of Jersey Petitions screenshot
Welsh Petitions screenshot

Beyond the project

Our work made it much easier for the public to engage directly with Parliament. For the first time, the public could digitally petition Parliament Committee to consider topics that might never have been raised or debated.

Petitions cover all sorts of topics, from online abuse to animal welfare to mental health in education.

The platform also makes it easier to gather support through social media and gain wider media coverage.
Unboxed went on to build and support online Petitions for the State of Jersey, Wales and Scotland.

State of Jersey Petitions
UK Petitions map


petitions debated in Parliament

up to 300k

signatures submitted and processed per hour

Want to find out more?

Book a call for a (virtual) coffee and a chat, or drop us an email to get in touch. We’re more than happy to have a conversation about our experiences and how we might be able to help you.

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