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Openness and transparency

We create an environment that is open and transparent, and where information is shared freely.

We’re big believers in transparency and want you to feel involved in every stage of the process. We’ll never exaggerate or deceive, and we’ll share as much as we can about what we’re doing to help you feel secure and empowered.

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Learning by doing

We know our craft, but understanding yours is something we learn on the job, absorbing ourselves in your business world so we can create processes that feel truly intuitive.

We know less today than we’ll know tomorrow, and part of that comes in understanding you. We’re not perfectionists, and we’re not afraid to make mistakes, so long as we can learn from them quickly. From research and design, to coding and streamlining processes, feedback loops are built into everything we do, such that we are constantly learning, improving and sharing this new knowledge to create the best possible solutions to your challenges.

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Continuous improvement

We are always looking to do things in new and better ways.

Ours is a never-ending journey of discovery. Learning, reflecting and keeping an open mind allows us to grow and evolve, never afraid to question the status quo. It’s what inspires us to embrace technology, test the boundaries and look to every challenge as a fresh opportunity to explore.

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Healthy relationships

We love people and believe in the importance of building healthy relationships both in our internal teams and with our clients.

Working closely with our customers and including them as part of our project teams allows us to learn from and inspire each other. Neither one of us has all the answers – that’s why our approach to a project is always collaborative, allowing us to find the best possible solution to your challenge, together.

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Care and attention

As a small agency, we are proud to be able to give our full care and attention to every project that comes through the door.

We take the time not only to understand our clients’ and users’ needs, but to support everyone involved throughout the process. We look out for each other and work with empathy, considering how our work will impact everyone involved. From being thoughtful in our approach to user research, to helping clients negotiate internal silos, we try to create a safe environment where people feel comfortable sharing ideas as well as concerns.

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Delivering value

We understand that hiring an agency is a big investment. That’s why we’re committed to delivering great results every time.

This is our commitment to ensuring that every client interaction, product, or service we create adds meaningful worth. To us, value isn't just a metric, it's the heartbeat of our work. With every project, we aim to deliver results that resonate, crafting solutions that not only meet user needs but elevate experiences.

What people say about us

Stephen Barnes Product Owner, BoPs

Unboxed have done really impressive work fostering an environment on this project where councils work together effectively to make an innovative product framed around their exact needs.

Our footprint

We’re committed to doing what we can to help our people and the planet. These are just some of our green initiatives.

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Supporting local green initiatives

In 2022, we ran a campaign to help young aspiring football players to reduce their use of single-use plastic. #PlayersAgainstPlastic encourages players to think about how they can take small steps to improve their impact on the environment.

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Zero waste to landfill

We work with First Mile to fulfil our zero waste to landfill commitment. This involves being careful about the choices we make when it comes to office supplies, thoughtfully selecting our materials and suppliers to make it easy for our team to reduce energy use.

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Giving our unused equipment a second life

We use Freecycle to give away any office equipment and furniture we no longer need. We’re also committed to fixing and refurbishing phones and laptops for our team members, rather than buying new ones.

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Cycle for the planet

In 2022, we joined Ride the Change, a 225 mile cycle tour raising awareness about positive climate solutions and connecting with our local like-minded community.

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Ready to build great products?

Get in touch with Unboxed today to start your journey to better user experiences.