Our values

project_notes_on_glass_002 (1)

Openness and transparency

We create an environment that is open and transparent, and where information is shared freely.

We’re big believers in transparency and want you to feel involved in every stage of the process. We’ll never exaggerate or deceive, and we’ll share as much as we can about what we’re doing to help you feel secure and empowered.


Learning by doing

We know our craft, but understanding yours is something we learn on the job. We embed our team in your business to create truly intuitive processes.

We’re not perfectionists. If we make mistakes, we learn from them quickly. From research and design, to coding and streamlining processes, feedback loops are built into everything we do. We are constantly learning and sharing new knowledge to create the best possible solutions.


Continuous improvement

We are always looking to do things in new and better ways.

Ours is a never-ending journey of discovery. Learning, reflecting and keeping an open mind allows us to grow and evolve, never afraid to question the status quo. It’s what inspires us to embrace technology, test the boundaries and look to every challenge as a fresh opportunity to explore.


Healthy relationships

We love people and believe in the importance of building healthy relationships both in our internal teams and with our clients.

Including our customers as part of our project teams allows us to learn from and inspire each other. Neither one of us has all the answers – that’s why our approach is always collaborative, allowing us to find the best possible solution to your challenge, together.


Care and attention

As a small agency, we are proud to be able to give our full care and attention to every project that comes through the door.

We take the time not only to understand our clients’ and users’ needs, but to support everyone involved throughout the process. From being thoughtful in our approach to user research, to helping clients negotiate internal silos, we try to create a safe environment where people feel comfortable to speak up.


Delivering value

We understand that hiring an agency is a big investment. That’s why we’re committed to delivering great results every time. 

To us, value isn't just a metric, it's the heartbeat of our work. With every project, we aim to deliver results that resonate, crafting solutions that not only meet user needs but elevate experiences.

What people say about us

Stephen Barnes Product Owner | BoPs

"Unboxed have done really impressive work fostering an environment on this project where councils work together effectively to make an innovative product framed around their exact needs."

Our footprint

We’re committed to doing what we can to help our people and the planet. These are just some of our green initiatives.


Carbon reduction plan

Unboxed is dedicated to achieving Net Zero emissions by 2050, exemplifying its commitment to environmental sustainability. Through innovative practices and conscious resource management, the company is actively working towards reducing its carbon footprint and shaping a greener future. Read our Carbon Reduction Plan here.


Supporting local green initiatives

In 2022, we ran a campaign to help young aspiring football players to reduce their use of single-use plastic. #PlayersAgainstPlastic encourages players to think about how they can take small steps to improve their impact on the environment.


Zero waste to landfill

We work with First Mile to fulfil our zero waste to landfill commitment. This involves being careful about the choices we make when it comes to office supplies, thoughtfully selecting our materials and suppliers to make it easy for our team to reduce energy use.


Giving unused equipment a second life

We use Freecycle to give away any office equipment and furniture we no longer need. We’re also committed to fixing and refurbishing phones and laptops for our team members, rather than buying new ones.


Cycle for the planet

In 2022, we joined Ride the Change, a 225 mile cycle tour raising awareness about positive climate solutions and connecting with our local like-minded community.


Ready to build great products?

Get in touch with Unboxed today to start your journey to better user experiences.