Reduce the time spent on housing repair case work by 35%
Using service design to understand the full end to end problem space in a local authority, we built a social housing repairs system that made information more visible and freed up staff time to deliver a better service to residents.
Built user-centred capabilities to understand residents needs
Working with staff to understand their interactions with residents we supported a housing association to define what data they collect based on user needs.
Streamlined the planning process to deliver homes faster
We have reduced processing time for planning applications by 30% through our back office planning system. Working closely with planning officers at multiple local authorities and backed by MCHLG, we have navigated the complexity of the service while putting the needs of future users at the heart of our approach.
Helped people stay in their homes during challenging times
By signposting residents to timely and relevant information through a digital triage tool, we helped a local authority homelessness team to identify and help residents most in need.
Created safer communities through data driven decisions
We built the Building Safety Platform to help local authorities collect, manage and maintain essential information on the materials used in buildings.
“In just a few weeks of working with Unboxed, we’ve been able to gain a much better understanding of our services and how we can better help our residents.”
Tom Harrison | Digital Programme Manager | Lewisham Homes
Our work doesn't stop with our clients. Innovation and ongoing learning are central to our ethos. We create the space for our team to apply their skills to challenges they are passionate about. Proactively, our team have identified and acted on 2 criical housing issues:
Whether you’re tackling housing repairs, planning challenges, or building safer, more resilient communities, we’d love to help.
