News / SH:24 sweep this year’s User Experience UK Awards

posted on: November 23, 2016

Online sexual and reproductive health service, SH:24, swept this year’s User Experience UK (UXUK) Awards, taking home not only two category awards but also the ceremony evening’s grand prize - Best User Experience.


The UXUK Awards recognise excellence in user-focused digital or service design, celebrating innovative UX offerings from organisations that take pride in offering the best possible online or joined-up experience.

SH:24 triumphed across the evening, taking home three of the 11 awards:

  • Best Innovation for the most intelligent, ground-breaking innovation in building a service, app or website that is focused around customer/audience needs
  • Best Public Sector for an app, website or service which presents information clearly, in an easy to access way and functions with good user experience within the public/government sector
  • Best User Experience for the most inspiring, user-focused site, app or service

“SH:24 sets a new standard for public sector service design and is a deserved winner of the 2016 UXUK Best User Experience award. The UCD approach taken by the team has helped them provide a seamless experience across digital and physical channels.” - John Goodall, UXUK Moderator.

Originally developed in partnership with Unboxed, from inception through to Beta, a working service was delivered for the residents of Southwark and Lambeth. The SH:24 team have now successfully scaled up and rolled out the service to further UK locations, including Essex, Medway, Herefordshire, Shropshire, Telford & Wrekin.

Read about the development of the SH:24 service here.