On Thursday 17th June, I gave a talk at the UX Healthcare 2021 conference, an event focused on helping UX practitioners, clinicians and stakeholders improve the holistic patient experience.

My session this year focused on the future role of user-centred remote monitoring services within healthcare.


Unboxed has been working with Guy’s and St. Thomas’ NHS Foundation Trust to create and deliver a user-centred digital remote monitoring service to help patients with long-term rheumatoid arthritis. The service has been launched and is currently being used by a group of patients.

Following on from last year’s talk, where Melanie Martin and I discussed the user-centred approach to create the service, the focus of this year’s talk was on how the service is evolving, and its role in the future of remote monitoring, including:

  • Where the service currently is, being piloted by a group of patients
  • How patient feedback is being implemented to improve the service
  • Some of the challenges faced and overcome

As well as my own reflections and learning, including:

  • The importance of getting stakeholder buy-in at all levels in the organisation
  • Why designing your service alongside your product is critical
  • How selling a process, not a product, is an effective approach


My full talk is available to watch here:


If you’d like to find out more about the project, please get in touch for a chat:

Written by Martyn Evans