Dec. 20, 2016
The first Show & Tell since the completion of the initial Discovery Phase, and the final of 2016, with the Digital Team at Newham Council.
With the Digital Customer Programme now entering into the Alpha Phase, it’s a very exciting for the team as these key residential services have successfully passed through the first milestone of the GDS Service Standard. Not only a first for the Digital Team, but also the council, as we work towards delivering the first set of user-led digital services for the residents of Newham.
Show & Tell duration: 20 minutes
Led by Boris, Ikramul and Soraya of the Digital Team, progress made since Show & Tell #10 includes:
The first service to enter into the Alpha Phase is the Homelessness service, providing help and advice for residents in avoiding facing homelessness. As well as preparing to take this service through the next phase, the team have been shadowing assessments at the Homelessness Triage Centre, using these sessions to capture key metric and insights, including:
An Alpha planning workshop carried out during Sprint #11
Further exploration is being taken into the Housing Account service, extending the initial Discovery Phase of this service. Further engagement with a wider range of residents has included:
Prioritising current service offerings with local residents
With the Show & Tell for Sprint #11 almost wrapped up, the roadmap was shared for what the team will be covering across Sprint #12, with some main planned activities including:
Sharing progress updates around the Newham Council Dockside building
A short break for the festive period, then the team will be pioneering on with these activities during Sprint #12.
If you work within a local government team and would like to come along to a Show & Tell session with Newham Council, get in touch with Martyn (our Head of Product) at firstname.lastname@example.org to attend as our guest.