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We’ve designed services that provide patients with more options, better support and access to properly joined up, personalised care. We’ve created high quality software products to support these services. Together, these form a fully integrated system and are designed to meet the needs of clinical teams in the long term.

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Our healthcare projects include an award winning online service that has transformed access to sexual health care, a beautifully simple remote monitoring service for patients with long-term conditions, and an investigation into the role of Design Thinking in keeping patients out of hospital when they could be better cared for at home.

Who we've done it for

Our healthcare projects

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University Hospitals Birmingham

Using design and digital to improve NHS screening for rare conditions

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ICS

Improving health care partnerships in South East London

Thriva health hub
Thriva

Enhancing Thriva’s digital experience in 20 weeks

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SH:24

Building a scalable healthcare platform with automated result processing

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Guy's and St. Thomas'

Identifying pain points and opportunities for innovation

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NHS

NHS Making physical services work remotely

What our clients say

“Unboxed brought the right people together quickly to help us test our proposition and rapidly turn our vision into a live service, designed around our users' needs.”

Chris Howroyd | CEO | SH:24

What we offer

Service design

Our designers and technologists gather insights from research with patients and their families. We combine these with clinical knowledge and expertise to design, or redesign, services that truly meet the needs of service users and internal teams.

Workshop facilitation

From pathway mapping, through collaborative co-design sessions, to leadership away days, we provide workshops that are designed to fully engage participants and deliver the outcomes you need.

Training

We deliver customised training to introduce stakeholders to new ways of working, including user-centred design, service design, design thinking and agile delivery, ensuring your transformation projects have the best chance of success.

Design sprints

A concentrated five day burst of activity focused on surfacing problems, prototyping solutions and testing them with real service users, design sprints help cross-functional teams generate and validate ideas for new or improved healthcare services.

Digital accelerator

If you have a great idea for digital innovation but don’t have the capacity or confidence to implement it, our Digital Accelerator combines lightweight user research and rapid prototyping to refine the idea, reduce risk and provide a clear route forward.

Research

Combining secondary desk research with primary user research such as semi-structured patient interviews, contextual observation, and quantitative data analysis, we provide insights and evidence to support your business case or funding application, or help you make better decisions.

Product development

Our product managers, designers, researchers and software engineers work side by side with your subject matter experts to create user-friendly, robust and fully integrated digital products that support the delivery of exceptional healthcare services.

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Ready to get started?

Whether you're launching a new product or enhancing an existing application, we're excited to embed our expert team with yours to deliver results. We offer free 30-minute consultations to discuss your project.