News / Local government: agile digital services for civic engagement

posted on: August 22, 2013

As broadband becomes ubiquitous and 88% of the UK population is regularly online, citizens are asking councils to explore digital services – and registering their disappointment with what is currently available.

The previous initiative to digitalise council services, Implementing Electronic Government, made many services available online – but did little to generate actual civic engagement or citizen digital engagement.

Now, the pace is picking up. There are 600+ services in most local governments which could and ultimately will be taken online as digital services. From parking fines to dog licenses, the scope is enormous.

The central government led Government Digital Service has clearly laid out the Agile roadmap for rapidly building digital products in the public sector in its Service Manual.

What to read

How to get started digitalising one or more of the 600 local government services