Blog / Lean

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Keeping People’s Needs at the Heart of Housing Services
May 14, 2021
In pockets of the housing sector, there’s an emerging shift towards service design and putting user-needs at the forefront of service delivery - for customers as well as staff - but there’s a long way to go. Of course the term “user” can sound qui...
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Tech Round-up: Electric planes, the new breed of hearables and the ...
January 28, 2021
We keep an eye on the latest technology developments so you don’t have to. Here are some of the things we’ve spotted recently that are changing our world - or at least, helping us raise a smile in challenging times. Electric planes All forms of ...
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Repairs and maintenance workshop - how it went
December 7, 2020
Effective management of repairs and maintenance is something that can make a huge difference to people’s lives. This is how our workshop with HACT helped produce some innovative, resident-centred ideas Unboxed has been working with HACT (Housing ...
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Tech Round-up: Remote-control shelf-stackers, Tour de France in AR ...
September 4, 2020
We keep an eye on the latest technology developments so you don’t have to. Here are some of the things we’ve spotted recently that are changing our world - or at least, helping us raise a smile in challenging times. General Motors prioritises ele...
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Promenade: Looking for help to test the MVP
June 15, 2020
A couple of months ago, we kicked off an internal project within Unboxed to create an application that would allow patients to capture Patient Reported Outcome Measures (PROMs) and share them with their clinical team. You can read a little more ...
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Promenade: Weeknotes #6
June 8, 2020
We’re working on an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. Find out more about the project here. This week, we’ve started addin...
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Promenade - Weeknotes #4
May 22, 2020
We’re working on an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. Find out more about the project here. Through a series of holidays a...
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Promenade: Weeknotes #3
May 11, 2020
We’ve just finished the third week of our dive into an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. The current COVID-19 ...
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Promenade: Weeknotes #2
May 1, 2020
Here at Unboxed, we’ve been working on an internal project named ‘Promenade’ — a digital application to remotely monitor non-urgent patients with conditions, such as arthritis, away from hospital. Our project vision: For people with stable long...
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Introducing the concept of chatbots to older audiences
May 16, 2019
Chatbots are very much a current theme at the centre of a number of product teams at the moment. From exploring ways of meeting increasing service demand through to identifying the next “big” way of interacting with customers — there are a number ...
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Designing for impact with theories of change
November 27, 2018
Over the past couple of years I’ve become very interested in designing services in a way that allows us to predict their impact before investing in large-scale pilots. Scaling new service concepts often feels like the chicken-and-egg question. In...
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4 types of prototyping to use when creating new digital products an...
December 13, 2017
Prototyping is a core activity when designing a new digital product or service. It’s also a key part of the GDS Service Standard Alpha phase for creating new digital services within central government. Starting with a problem to solve or a new id...
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Local Government Digital Service Standard - TeaCamp #1
March 23, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. Through releasing the Local Government Digital Service Sta...
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Digital Customer Programme: Show & Tell #14 with Newham Council
March 20, 2017
With increasing project momentum comes a much bigger Show & Tell space. Moving from the buzz of the Hive working space, where Show & Tells were previously held, the Digital Team have now invited colleagues to join them in their bigger work...
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Taking action to combat health inequalities in Lambeth’s Portuguese...
January 31, 2017
The London Borough of Lambeth is a very diverse community, with an estimated 1 in 6 residents across this Borough speaking Portuguese as their native tongue. Following an annual report compiled by healthcare leaders in Lambeth and the completion o...
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Bridging the gap between Discovery and Alpha: Show & Tell #11 with ...
December 20, 2016
The first Show & Tell since the completion of the initial Discovery Phase, and the final of 2016, with the Digital Team at Newham Council. With the Digital Customer Programme now entering into the Alpha Phase, it’s a very exciting for the tea...
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Digital Customer Programme Discovery Phase: Show & Tell #10 with Ne...
November 25, 2016
The Digital Team have reached a milestone Show & Tell in their Digital Customer Programme Discovery Phase with Newham Council - Sprint 10. With a buzz across the room, spirits are high as it reaches 11am – the time for the Show & Tell kick...
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Digital Customer Programme Discovery Phase: Show & Tell #7 with New...
November 9, 2016
It’s been two weeks since I attended Show & Tell #5 at Newham Council, so back along I came for the next weekly session to see the progress the Digital Team have made across Sprint Seven of their 10-week Digital Customer Programme Discovery Ph...
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Digital Customer Programme Discovery Phase: Show & Tell #5 with New...
November 2, 2016
Another sprint down, and the next weekly Show & Tell with the Digital Team in our 10-week Digital Customer Programme Discovery Phase with Newham Council. I headed to meet the team on Wednesday morning to see what they have been up to across Sp...
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Digital Customer Programme Discovery Phase: Show & Tell #3 with New...
October 26, 2016
With a couple of sprints under their belts since last there, I went along to Newham Council a few weeks ago to attend the Digital Team’s third Show & Tell. This is the third installment of what’s been happening during the council’s 10-week Dis...
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Digital Customer Programme Discovery Phase: Show & Tell #1 with New...
October 11, 2016
I spent Wednesday morning visiting the Digital Team at Newham Council, to attend the first Show & Tell of their 10-week Digital Customer Programme Discovery Phase. Over the last week, a small Unboxed team have been working alongside the Dig...
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Event: Agile Pilot - How to deliver "stuck" digital products and en...
September 19, 2016
Complex portfolios of digital products can stall in development. It’s a fact of life. The vision gets clouded, deployment slows down, your team becomes demotivated and progress halts. You’ve stopped delivering. Or even worse, you can’t quite seem ...
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Re-addressing the challenges to children’s allergy healthcare with ...
September 14, 2016
I spent Monday afternoon visiting the Health Foundry healthcare startup space to expand my horizons on what steps are being taken within service transformation in the NHS. The Health Foundry is a brand new collaborative workspace for people usi...
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Shaking up early product development, part 2: The Minimum Viable Pr...
May 4, 2016
An MVP is a Minimum Viable Product. This is the smallest possible thing that delivers value and you can learn from. Your MVP can usually be thought of as your initial product; the first thing you try to sell to your customer. But your MVP can help...
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The Unboxed product accelerator adventure goes to South Africa
February 2, 2016
We’ve been on a mission to conceive, build, nurture digital products that matter for many years now. More recently this means creating an ecosystem in which other people’s ideas can become reality. Unboxed invested in my purpose-led start up acce...
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Learning in Local Government through Discovery
January 11, 2016
There’s a lot of content available online about doing agile with local councils - talks, conferences, case studies, white papers, etc. A lot of content guiding us to knowing what this should look like. But what does this really look like in practi...
Being lean in the NHS
December 16, 2014

At LeanConf in Manchester last month, there was much talk of how one should apply Lean Startup principles and processes (with passion!), both in startups and in the enterprise, but less evidence of people actually doing it. With this in mind we&r...

Filling Gaps
October 10, 2014

We’re not big on job titles at Unboxed Consulting and if you have the smarts to get through the door you can pretty much grab any one that takes your fancy assuming there’s no reasonable resistance. I took “Head of Product” without m...

Rapid UI prototyping and getting on the Rails
September 26, 2014

Having only been in my current position for ten months, there are many members of the Unboxed team I haven’t had the pleasure to work with yet, Chris (Crystal) Carter being one of them. When we both found ourselves “on the bench” a couple ...

Lean Machine
August 6, 2014

Lean Enterprise Over the last 8 weeks, Tom D and I (Chris) have been taking a break from our regular design and development day jobs. We joined forces with Toby, the product owner from Naturejobs, and Paul at Lean Mammoth to identify potentially ...