Blog / Innovation

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AI and the Service Design Global Conference 2018
October 19, 2018
Artificial Intelligence has been around for a long time and smart devices, self-driving cars, and even robots are now quickly becoming part of our everyday environment. This has a profound effect on how we approach the design of new products and ...
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“Accessible design is good design”: My trip to the GDS Empathy Lab
September 13, 2018
As one of my first projects at Unboxed, I’m working as part of the team delivering the Alpha phase with Public Health England to develop the UK National Screening Committee’s new online presence. As part of this project, we visited the GDS (Gover...
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Brighton Ruby 2018
July 12, 2018
The Unboxed gang made their way to Brighton Ruby yet again this year. For some of us, it was our first time at Brighton Ruby, for others it was our third or fifth time. We all enjoyed it so we’ve written down our thoughts about what talks ...
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“What now?” discovery phase: Show and tell #1
May 30, 2018
Unboxed has recently begun a “top-up” discovery phase with the team at Compassion in Dying to understand a core problem — people who are given a life-changing diagnosis are not accessing the information they need and want when they most need it. ...
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A life-changing diagnosis: helping patients ask the right questions...
May 23, 2018
Everyday there are people faced with the devastating news of a life-changing diagnosis. Whether receiving this news themselves, about a loved one, friend or neighbour — it’s always a difficult situation to be in. A number of organisations are rec...
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Discovery beyond a website: a new online presence for the UK NSC
April 20, 2018
Problem: a fragmented user journey Screening is the process of identifying healthy people who may have an increased chance of a disease or condition. This involves offering information, conducting tests and recommending treatment in order to redu...
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Designing for outcomes: digital innovation in healthcare
January 17, 2018
Outcomes-based commissioning has been around for a few years now and with the NHS under ever greater pressure for cost efficiency, many of the commissioners see it as the best or even only way they could meet the financial, quality and transformat...
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Local Government Digital Service Standard - TeaCamp #6: Assisted Di...
December 8, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Local Government Digital Service Standard - TeaCamp #5: Testing the...
October 31, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Euruko 2017
October 9, 2017
Our lovely band of Unboxed developers descended upon Budapest for Euruko 2017, which took place between the 29th and 30th of September. We enjoyed having the opportunity to explore a lovely city full of culture, great food and beautiful sights a...
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Local Government Digital Service Standard - TeaCamp #4: KPIs and me...
September 14, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Code Retreat - Unboxed Style
July 28, 2017
A code retreat is an intensive, one day practice event whereby developers try different approaches to implementing a task following a specific set of guidelines. In our case, our code retreat consisted of 5 of one-hour sessions. In each session ...
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What should be in your “innovation kit”?
July 21, 2017
Over the last few weeks, we’ve been running a number of Innovation Surgeries. These are two-hour sessions with product and digital teams to begin exploring how they can do things differently within their teams and organisations, introducing a sens...
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Brighton Ruby 2017
July 11, 2017
On Friday 7th July, a small crowd of developers from Unboxed made their way south to the coastal town of Brighton for its fourth annual Ruby conference: Brighton Ruby 2017. Presentations at this one day, single track conference covered a broad ...
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Local Government Digital Service Standard - TeaCamp #3: Digital Mar...
July 5, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Local Government Digital Service Standard - TeaCamp #2
May 9, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Running ActionCable behind Elastic Load Balancers on AWS
March 31, 2017
We were recently tasked with adding a feature that showed the status of a IoT device as it changed. It was important that the status page updated quickly; and given we’d recently upgraded to Rails 5, this was a prime opportunity to learn Act...
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Local Government Digital Service Standard - TeaCamp #1
March 23, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. Through releasing the Local Government Digital Service Sta...
Deploying indigo-falcon to production!
March 20, 2017

This isn’t my idea (it’s Ben’s) but I wanted to write it up because I think it’s interesting. I originally started this post in December as a fantasy story about train stations and animals of the Ark but couldn’t get...

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Taking action to combat health inequalities in Lambeth’s Portuguese...
January 31, 2017
The London Borough of Lambeth is a very diverse community, with an estimated 1 in 6 residents across this Borough speaking Portuguese as their native tongue. Following an annual report compiled by healthcare leaders in Lambeth and the completion o...
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Digital Customer Programme: Show & Tell #12 with Newham Council
January 17, 2017
Here we are - Show & Tell #12 with Digital Team, and the first of 2017. With a room full of refreshed attendees from the festive break, it’s time to see what’s been happening across the lastest sprint of the Digital Customer Programme with New...
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The five day design sprint with Guy’s & St. Thomas’ NHS Foundation ...
January 11, 2017
At Unboxed, we are constantly running various workshops. But that doesn’t mean we know everything. We are always up for trying something a bit different if this will ultimately allow us to serve our customers better, so we never stop reading or ex...
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Bridging the gap between Discovery and Alpha: Show & Tell #11 with ...
December 20, 2016
The first Show & Tell since the completion of the initial Discovery Phase, and the final of 2016, with the Digital Team at Newham Council. With the Digital Customer Programme now entering into the Alpha Phase, it’s a very exciting for the tea...
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Unboxed Hackathon #2 - All in an innovation day’s work
December 19, 2016
Following the success of our last Hackathon day, we decided to make this a recurring event, spending more innovation days together as a team. Last week, a group of six of us (Charlie, Chris, Elena, Jack, Neil and Tom) headed back down to Campus L...
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Faster than Lightning: November's Developer Event
November 30, 2016
Interesting code snippets, insightful discussion, story sharing and good company - it’s November’s ‘Faster than Lightning’ developer talks at Unboxed. Here’s a selection of the submissions from this month: Charlie Interestingly; it’s p...
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Digital Customer Programme Discovery Phase: Show & Tell #10 with Ne...
November 25, 2016
The Digital Team have reached a milestone Show & Tell in their Digital Customer Programme Discovery Phase with Newham Council - Sprint 10. With a buzz across the room, spirits are high as it reaches 11am – the time for the Show & Tell kick...
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Digital Customer Programme Discovery Phase: Show & Tell #7 with New...
November 9, 2016
It’s been two weeks since I attended Show & Tell #5 at Newham Council, so back along I came for the next weekly session to see the progress the Digital Team have made across Sprint Seven of their 10-week Digital Customer Programme Discovery Ph...
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Digital Customer Programme Discovery Phase: Show & Tell #5 with New...
November 2, 2016
Another sprint down, and the next weekly Show & Tell with the Digital Team in our 10-week Digital Customer Programme Discovery Phase with Newham Council. I headed to meet the team on Wednesday morning to see what they have been up to across Sp...
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NEXT London 2016 - Google Cloud Platform's User Conference
October 28, 2016
Paula and I attended last Friday’s NEXT London 2016 - Google Cloud Platform’s User Conference - the largest Google developer and IT gathering in the UK, exploring the latest developments in cloud technology. Across the day, we attended a ...
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Unboxed Hackathon - what a difference a day makes
October 14, 2016
At Unboxed, one of the ways we are encouraged to grow and enhance our personal development is through innovation days. We are given a lot of freedom to choose what we do with them - whether that be learning a new technology, working on something o...