Blog / Innovation

Article image
Designing and testing for product and service accessibility
August 5, 2019
One of our core values at Unboxed is making the products and services that we’re creating simple and intuitive for everyone to access and use. From visiting places, including the GDS Empathy Lab, and testing with accessibility users, this post de...
Article image
A user research guide for teams new to user-centred design
July 4, 2019
Unboxed was recently invited to attend and contribute to an insightful roundtable discussion, organised by HACT (Housing Associations’ Charitable Trust) and the Chartered Institute of Housing. This session focused on why digital transformat...
Article image
Social prescribing can't happen from behind a desk: designing commu...
June 25, 2019
Loneliness, isolation and mental health are becoming bigger issues in our society. It can be a problem for anyone, of any age or gender. There’s more talk about how, as individuals, we need to be more resilient to handle the stresses of mode...
Article image
DesignOps – strengthening the impact of design
June 3, 2019
Design and design thinking are becoming recognised as key drivers for growth in technology companies, with major players like IBM and AirBnB leading the way. With an increasing number of designers employed by these companies, a new practice is em...
Article image
Introducing the concept of chatbots to older audiences
May 16, 2019
Chatbots are very much a current theme at the centre of a number of product teams at the moment. From exploring ways of meeting increasing service demand through to identifying the next “big” way of interacting with customers — there are a number ...
Article image
Creating a user-centered back office planning system with Southwark...
May 15, 2019
Planning departments in local authorities are currently experiencing a sector-wide problem: back-end case management systems aren’t meeting the needs of the Planning Officers using them. Over the last few years, a number of pain points have emerg...
Article image
Working with UAL students in collaboration with char.gy
April 29, 2019
Just over two years ago, I graduated from London College of Communication on the then MDes Service Design and Innovation course. This year, I was invited back to help out with the collaborative unit. This unit is all about collaborating with other...
Article image
char.gy shortlisted in Digital Leaders DL100 2019 list
April 24, 2019
char.gy has been shortlisted within the ‘Digital SME of the Year’ category of this year’s Digital Leaders DL100 list — a list celebrating the teams and individuals who are working hard behind the scenes to secure the UK’s Digital Transformation. ...
Article image
Unboxed and char.gy win DigitalAgenda Impact Award
March 8, 2019
Unboxed has won the 2019 DigitalAgenda Impact Award in the ‘Connected Cities’ category for our work with char.gy in supporting electric vehicle uptake by providing residents with an EV charging solution through existing on-street lampposts. The...
Article image
Exploring how making changes to a service can have a knock on impac...
February 10, 2019
We often use tools such as risk mapping to think about potential effects of interventions in projects and how that might cause a problem in the future. These risks might be internal project risks (e.g. ‘not enough time to deliver the project’), mo...
Article image
Using citizen data to make services better for Hackney Council
December 6, 2018
Project context: creating a single view of Hackney citizens Having an up to date and accurate record of citizens is a valuable and increasingly necessary part of providing public services. By knowing a user at the point of contact, services are a...
Article image
Designing for impact with theories of change
November 27, 2018
Over the past couple of years I’ve become very interested in designing services in a way that allows us to predict their impact before investing in large-scale pilots. Scaling new service concepts often feels like the chicken-and-egg question. In...
Article image
AI and the Service Design Global Conference 2018
October 19, 2018
Artificial Intelligence has been around for a long time and smart devices, self-driving cars, and even robots are now quickly becoming part of our everyday environment. This has a profound effect on how we approach the design of new products and ...
Article image
“Accessible design is good design”: My trip to the GDS Empathy Lab
September 13, 2018
As one of my first projects at Unboxed, I’m working as part of the team delivering the Alpha phase with Public Health England to develop the UK National Screening Committee’s new online presence. As part of this project, we visited the GDS (Gover...
Article image
Brighton Ruby 2018
July 12, 2018
The Unboxed gang made their way to Brighton Ruby yet again this year. For some of us, it was our first time at Brighton Ruby, for others it was our third or fifth time. We all enjoyed it so we’ve written down our thoughts about what talks ...
Article image
“What now?” discovery phase: Show and tell #1
May 30, 2018
Unboxed has recently begun a “top-up” discovery phase with the team at Compassion in Dying to understand a core problem — people who are given a life-changing diagnosis are not accessing the information they need and want when they most need it. ...
Article image
A life-changing diagnosis: helping patients ask the right questions...
May 23, 2018
Everyday there are people faced with the devastating news of a life-changing diagnosis. Whether receiving this news themselves, about a loved one, friend or neighbour — it’s always a difficult situation to be in. A number of organisations are rec...
Article image
Discovery beyond a website: a new online presence for the UK NSC
April 20, 2018
Problem: a fragmented user journey Screening is the process of identifying healthy people who may have an increased chance of a disease or condition. This involves offering information, conducting tests and recommending treatment in order to redu...
Article image
Designing for outcomes: digital innovation in healthcare
January 17, 2018
Outcomes-based commissioning has been around for a few years now and with the NHS under ever greater pressure for cost efficiency, many of the commissioners see it as the best or even only way they could meet the financial, quality and transformat...
Article image
Local Government Digital Service Standard - TeaCamp #6: Assisted Di...
December 8, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Article image
Local Government Digital Service Standard - TeaCamp #5: Testing the...
October 31, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Article image
Euruko 2017
October 9, 2017
Our lovely band of Unboxed developers descended upon Budapest for Euruko 2017, which took place between the 29th and 30th of September. We enjoyed having the opportunity to explore a lovely city full of culture, great food and beautiful sights a...
Article image
Local Government Digital Service Standard - TeaCamp #4: KPIs and me...
September 14, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Article image
Code Retreat - Unboxed Style
July 28, 2017
A code retreat is an intensive, one day practice event whereby developers try different approaches to implementing a task following a specific set of guidelines. In our case, our code retreat consisted of 5 of one-hour sessions. In each session ...
Article image
What should be in your “innovation kit”?
July 21, 2017
Over the last few weeks, we’ve been running a number of Innovation Surgeries. These are two-hour sessions with product and digital teams to begin exploring how they can do things differently within their teams and organisations, introducing a sens...
Article image
Brighton Ruby 2017
July 11, 2017
On Friday 7th July, a small crowd of developers from Unboxed made their way south to the coastal town of Brighton for its fourth annual Ruby conference: Brighton Ruby 2017. Presentations at this one day, single track conference covered a broad ...
Article image
Local Government Digital Service Standard - TeaCamp #3: Digital Mar...
July 5, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Article image
Local Government Digital Service Standard - TeaCamp #2
May 9, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Article image
Running ActionCable behind Elastic Load Balancers on AWS
March 31, 2017
We were recently tasked with adding a feature that showed the status of a IoT device as it changed. It was important that the status page updated quickly; and given we’d recently upgraded to Rails 5, this was a prime opportunity to learn Act...
Article image
Local Government Digital Service Standard - TeaCamp #1
March 23, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. Through releasing the Local Government Digital Service Sta...