Blog / Design

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Keeping People’s Needs at the Heart of Housing Services
May 14, 2021
In pockets of the housing sector, there’s an emerging shift towards service design and putting user-needs at the forefront of service delivery - for customers as well as staff - but there’s a long way to go. Of course the term “user” can sound qui...
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The Role Design and Community will play in Reverting the Climate Cr...
May 10, 2021
The primary challenge posed by climate change is the tension between the fact that when evaluating large scale impact - there’s very little measurable influence one individual’s actions can exert in the face of anti-climate legislation and corpora...
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100 Years of Progress and Decline: Unboxed's Mission to Address the...
April 13, 2021
The world has seen, in the last 100 years, technological progress previously inconceivable to human imagination. Refrigerators, microwaves and ovens that allow us to store and cook food more efficiently. Cranes that can manoeuvre the heavy equipme...
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Unboxed Women in Tech interview series: Michelle Isme
April 6, 2021
“Smooth seas don’t make for a skilled sailor” says the African proverb. The non-traditional career path can be fraught with volatility and complexity, however, learning by doing is unequivocally the surest path to excellence. Unboxed’s Senior Pr...
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Thinking about intelligent asset management, from proactive repairs...
March 30, 2021
Last month, I introduced our Housing Service Improvement Working Group, which spun out of an ambition to kickstart innovative ideas partnering with forward thinking housing providers. As a group we’re keen to explore some challenges in providing g...
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Unboxed Women in Tech interview series: Claudia Hopkins
March 8, 2021
What started as an interview evolved into an interactive exchange of ideas on how to bring inclusivity into healthcare system design and equity into workplace environments. Both to ensure that everyone sitting at the table is given an opportunity ...
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Tech Round-up: Electric planes, the new breed of hearables and the ...
January 28, 2021
We keep an eye on the latest technology developments so you don’t have to. Here are some of the things we’ve spotted recently that are changing our world - or at least, helping us raise a smile in challenging times. Electric planes All forms of ...
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Building collaborative relationships between designers and developers
January 5, 2021
Designers and developers speak different languages, have different needs, yet we are still working towards the same goal. Through my time at Unboxed, I have been working on making the transition of features smoother from design to development. Thi...
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Repairs and maintenance workshop - how it went
December 7, 2020
Effective management of repairs and maintenance is something that can make a huge difference to people’s lives. This is how our workshop with HACT helped produce some innovative, resident-centred ideas Unboxed has been working with HACT (Housing ...
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Tech Round-up: Remote-control shelf-stackers, Tour de France in AR ...
September 4, 2020
We keep an eye on the latest technology developments so you don’t have to. Here are some of the things we’ve spotted recently that are changing our world - or at least, helping us raise a smile in challenging times. General Motors prioritises ele...
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Challenges and opportunities: Using the GOV.UK Prototype Kit for ba...
July 21, 2020
Background The GOV.UK prototype kit is a great tool for creating accessible, interactive prototypes for public services. It ensures a quality of standard when creating coded prototypes that would be harder to achieve if building from scratch eve...
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Some ideas for what a user centred planning register could look lik...
July 9, 2020
Yesterday, I published a blog post that questioned whether now is the time to pull local planning register data together onto a national platform. I also shared some of the feedback we’d heard, from planning officers, about the problems with some ...
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Is now the time to build a national platform of planning data?
July 8, 2020
Quick answer: we think it might be! We’re currently building a new back office system (BoPS) for council planners to more easily assess planning applications from householders. However, when an application comes into the council it doesn’t ju...
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Promenade: Looking for help to test the MVP
June 15, 2020
A couple of months ago, we kicked off an internal project within Unboxed to create an application that would allow patients to capture Patient Reported Outcome Measures (PROMs) and share them with their clinical team. You can read a little more ...
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Promenade: Weeknotes #6
June 8, 2020
We’re working on an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. Find out more about the project here. This week, we’ve started addin...
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Promenade - Weeknotes #5
May 29, 2020
We’re working on an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. Find out more about the project here. Now that most of the basic fun...
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Put away your fancy tools: running remote workshops for humans
May 28, 2020
During the last few months we’ve all had to make adjustments and working remotely has certainly brought with it a number of challenges. At Unboxed, we place a lot of value on participatory design, and we try to involve our clients and users of th...
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Promenade - Weeknotes #4
May 22, 2020
We’re working on an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. Find out more about the project here. Through a series of holidays a...
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UX Healthcare online conference 2020
May 21, 2020
On Thursday 14th March, Melanie Martin (Advanced Physiotherapy Practitioner in Rheumatology at Guy’s and St. Thomas, Topol Digital Fellow and NHSX Clinical Advisor) and I gave a talk at the UX Healthcare 2020 online conference. Our session for t...
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Promenade: Weeknotes #3
May 11, 2020
We’ve just finished the third week of our dive into an internal project named ‘Promenade’ — a digital application for non-urgent patients to remotely track their conditions, such as arthritis, away from hospital. The current COVID-19 ...
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Promenade: Weeknotes #2
May 1, 2020
Here at Unboxed, we’ve been working on an internal project named ‘Promenade’ — a digital application to remotely monitor non-urgent patients with conditions, such as arthritis, away from hospital. Our project vision: For people with stable long...
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How we’re making it easier to assess planning applications and why ...
April 29, 2020
When it comes to the UK planning system there are many problems to solve. It’s fair to say that very few people, possibly nobody, enjoys applying for planning permission. Navigating a myriad of guidance to determine whether or not you need to app...
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The future planning system for local authorities
April 15, 2020
Planning teams and departments across UK local authorities are currently experiencing a sector-wide problem: the back-office systems being used to process planning applications aren’t meeting the needs of the planning officers that need them to do...
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The benefits of a co-design workshop
January 13, 2020
As a core method of primary user research, co-design is a collaborative and creative process of working with your users and stakeholders in the design process to begin taking the first steps to consolidating user insights within the team and valid...
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Designing and testing for product and service accessibility
August 5, 2019
One of our core values at Unboxed is making the products and services that we’re creating simple and intuitive for everyone to access and use. From visiting places, including the GDS Empathy Lab, and testing with accessibility users, this post de...
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A user research guide for teams new to user-centred design
July 4, 2019
Unboxed was recently invited to attend and contribute to an insightful roundtable discussion, organised by HACT (Housing Associations’ Charitable Trust) and the Chartered Institute of Housing. This session focused on why digital transformat...
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Social prescribing can't happen from behind a desk: designing commu...
June 25, 2019
Loneliness, isolation and mental health are becoming bigger issues in our society. It can be a problem for anyone, of any age or gender. There’s more talk about how, as individuals, we need to be more resilient to handle the stresses of mode...
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DesignOps – strengthening the impact of design
June 3, 2019
Design and design thinking are becoming recognised as key drivers for growth in technology companies, with major players like IBM and AirBnB leading the way. With an increasing number of designers employed by these companies, a new practice is em...
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Working with UAL students in collaboration with char.gy
April 29, 2019
Just over two years ago, I graduated from London College of Communication on the then MDes Service Design and Innovation course. This year, I was invited back to help out with the collaborative unit. This unit is all about collaborating with other...
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My first LRUG talk
February 13, 2019
My new year’s resolution was to do more stuff, there being two main reasons behind this: I feel happier and more fulfilled when I have a busier schedule I want to push myself and experience more things Luckily this aligns pretty nicely with ...