Blog / Lawrence Richards

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Designing and testing for product and service accessibility
August 5, 2019
One of our core values at Unboxed is making the products and services that we’re creating simple and intuitive for everyone to access and use. From visiting places, including the GDS Empathy Lab, and testing with accessibility users, this post de...
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A user research guide for teams new to user-centred design
July 4, 2019
Unboxed was recently invited to attend and contribute to an insightful roundtable discussion, organised by HACT (Housing Associations’ Charitable Trust) and the Chartered Institute of Housing. This session focused on why digital transformat...
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Working with UAL students in collaboration with
April 29, 2019
Just over two years ago, I graduated from London College of Communication on the then MDes Service Design and Innovation course. This year, I was invited back to help out with the collaborative unit. This unit is all about collaborating with other...
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Exploring how making changes to a service can have a knock on impac...
February 10, 2019
We often use tools such as risk mapping to think about potential effects of interventions in projects and how that might cause a problem in the future. These risks might be internal project risks (e.g. ‘not enough time to deliver the project’), mo...
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Using citizen data to make services better for Hackney Council
December 6, 2018
Project context: creating a single view of Hackney citizens Having an up to date and accurate record of citizens is a valuable and increasingly necessary part of providing public services. By knowing a user at the point of contact, services are a...
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Welcome to the team: Lawrence Richards
February 17, 2017
Hi, I’m Lawrence. I’ve recently joined the Unboxed team in London as a service designer. Originally from Portsmouth, I’ve lived in London for seven years, studying Design at Goldsmiths and Service Design Innovation at LCC. I love exploring ne...