Blog / Dawn Turner

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Welcome to Design Club
April 17, 2018
For me, being part of a club during my school days was of great importance. Having barely taken a bite of a sandwich during my lunch hour I’d rush off to various clubs, be it choir, hockey, rounders or.. ahem.. Geography Club. As you’ve probably g...
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User interviewing in sensitive situations
February 15, 2018
Interviewing is one of most effective methods of drawing insights from users. By engaging in these valuable sessions, we’re able to begin uncovering what our users are thinking, what they’re feeling, their pain points, their current experiences, v...
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#SDNGC17
November 9, 2017
“How do I explain what I do for a living to my grandmother?” This is the opening question put to us by Pascal Soboll during his presentation at this year’s Service Design Network Global Conference in Madrid. He makes an interesting point. Service ...
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Local Government Digital Service Standard - TeaCamp #5: Testing the...
October 31, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Local Government Digital Service Standard - TeaCamp #4: KPIs and me...
September 14, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...