Blog / Boris Divjak

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Designing for impact with theories of change
November 27, 2018
Over the past couple of years I’ve become very interested in designing services in a way that allows us to predict their impact before investing in large-scale pilots. Scaling new service concepts often feels like the chicken-and-egg question. In...
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AI and the Service Design Global Conference 2018
October 19, 2018
Artificial Intelligence has been around for a long time and smart devices, self-driving cars, and even robots are now quickly becoming part of our everyday environment. This has a profound effect on how we approach the design of new products and ...
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Discovery beyond a website: a new online presence for the UK NSC
April 20, 2018
Problem: a fragmented user journey Screening is the process of identifying healthy people who may have an increased chance of a disease or condition. This involves offering information, conducting tests and recommending treatment in order to redu...
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Designing for outcomes: digital innovation in healthcare
January 17, 2018
Outcomes-based commissioning has been around for a few years now and with the NHS under ever greater pressure for cost efficiency, many of the commissioners see it as the best or even only way they could meet the financial, quality and transformat...
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November 9, 2017
“How do I explain what I do for a living to my grandmother?” This is the opening question put to us by Pascal Soboll during his presentation at this year’s Service Design Network Global Conference in Madrid. He makes an interesting point. Service ...
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Welcome to the team: Boris Divjak
December 8, 2016
Hello, I’m Boris. New to the team, I’ve recently joined Unboxed as a Designer. With over 12 years of experience in creating digital services, I’m a Service Designer with an interdisciplinary background (BA in Graphic Design, MDes in Service...