Blog / Agile

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“What now?” discovery phase: Show and tell #1
May 30, 2018
Unboxed has recently begun a “top-up” discovery phase with the team at Compassion in Dying to understand a core problem — people who are given a life-changing diagnosis are not accessing the information they need and want when they most need it. ...
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A life-changing diagnosis: helping patients ask the right questions...
May 23, 2018
Everyday there are people faced with the devastating news of a life-changing diagnosis. Whether receiving this news themselves, about a loved one, friend or neighbour — it’s always a difficult situation to be in. A number of organisations are rec...
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Discovery beyond a website: a new online presence for the UK NSC
April 20, 2018
Problem: a fragmented user journey Screening is the process of identifying healthy people who may have an increased chance of a disease or condition. This involves offering information, conducting tests and recommending treatment in order to red...
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4 types of prototyping to use when creating new digital products an...
December 13, 2017
Prototyping is a core activity when designing a new digital product or service. It’s also a key part of the GDS Service Standard Alpha phase for creating new digital services within central government. Starting with a problem to solve or a new id...
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Local Government Digital Service Standard - TeaCamp #6: Assisted Di...
December 8, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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#SDNGC17
November 9, 2017
“How do I explain what I do for a living to my grandmother?” This is the opening question put to us by Pascal Soboll during his presentation at this year’s Service Design Network Global Conference in Madrid. He makes an interesting point. Service ...
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Local Government Digital Service Standard - TeaCamp #5: Testing the...
October 31, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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Getting your head around relative estimation
October 1, 2017
When I first heard of relative estimation and story points, I found it a challenge to really embed the concept in my mind. When you’re used to thinking in days, how do you switch to thinking about these weird arbitrary units? The fact is, develo...
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Local Government Digital Service Standard - TeaCamp #4: KPIs and me...
September 14, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
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What should be in your “innovation kit”?
July 21, 2017
Over the last few weeks, we’ve been running a number of Innovation Surgeries. These are two-hour sessions with product and digital teams to begin exploring how they can do things differently within their teams and organisations, introducing a sens...
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Local Government Digital Service Standard - TeaCamp #3: Digital Mar...
July 5, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
Getting stories to 'Done' faster: Using retrospectives and team pri...
May 22, 2017

A project I’ve worked on recently has had a recurring problem of flat burndown charts, with sprints feeling like they were becoming mini-waterfalls. Here’s an example: This isn’t good as you have no value delivered through the sprint, sign-off...

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Local Government Digital Service Standard - TeaCamp #2
May 9, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. The London Peer Group is aiming to focus on raising awareness ...
More on perspectives
May 3, 2017

In my last post, I talked about the value of getting everyone’s perspectives during planning sessions (actually, I’d advocate doing so in all conversations). It just so happens that last weekend I played a great collaborative game with my sister,...

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What’s in a story point? Achieving consensus over compromise
April 28, 2017
There’s no doubt about it, sprint planning sessions can sometimes get a bit… tedious. Lots of talk and not much coding doesn’t always make for a chirpy team by lunchtime. Depending on the team size and personalities, some things which I’d assume...
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Testing in the sprint following development, should you do it?
April 6, 2017
I was with a developer friend recently who asked to pick my mind on an agile challenge he’s been experiencing at work. The problem: how do you deal with the time lag between Dev and QA, leading to devs twiddling their thumbs at the end of the spr...
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Local Government Digital Service Standard - TeaCamp #1
March 23, 2017
As a network for digital practitioners in local government, LocalGov Digital is on a mission to raise standards in web provision and the use of digital by councils across the country. Through releasing the Local Government Digital Service Sta...
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Digital Customer Programme: Show & Tell #14 with Newham Council
March 20, 2017
With increasing project momentum comes a much bigger Show & Tell space. Moving from the buzz of the Hive working space, where Show & Tells were previously held, the Digital Team have now invited colleagues to join them in their bigger work...
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Digital Customer Programme: Show & Tell #12 with Newham Council
January 17, 2017
Here we are - Show & Tell #12 with Digital Team, and the first of 2017. With a room full of refreshed attendees from the festive break, it’s time to see what’s been happening across the lastest sprint of the Digital Customer Programme with New...
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The five day design sprint with Guy’s & St. Thomas’ NHS Foundation ...
January 11, 2017
At Unboxed, we are constantly running various workshops. But that doesn’t mean we know everything. We are always up for trying something a bit different if this will ultimately allow us to serve our customers better, so we never stop reading or ex...
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Bridging the gap between Discovery and Alpha: Show & Tell #11 with ...
December 20, 2016
The first Show & Tell since the completion of the initial Discovery Phase, and the final of 2016, with the Digital Team at Newham Council. With the Digital Customer Programme now entering into the Alpha Phase, it’s a very exciting for the tea...
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Digital Customer Programme Discovery Phase: Show & Tell #10 with Ne...
November 25, 2016
The Digital Team have reached a milestone Show & Tell in their Digital Customer Programme Discovery Phase with Newham Council - Sprint 10. With a buzz across the room, spirits are high as it reaches 11am – the time for the Show & Tell kick...
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Digital Customer Programme Discovery Phase: Show & Tell #7 with New...
November 9, 2016
It’s been two weeks since I attended Show & Tell #5 at Newham Council, so back along I came for the next weekly session to see the progress the Digital Team have made across Sprint Seven of their 10-week Digital Customer Programme Discovery Ph...
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Digital Customer Programme Discovery Phase: Show & Tell #5 with New...
November 2, 2016
Another sprint down, and the next weekly Show & Tell with the Digital Team in our 10-week Digital Customer Programme Discovery Phase with Newham Council. I headed to meet the team on Wednesday morning to see what they have been up to across Sp...
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Digital Customer Programme Discovery Phase: Show & Tell #3 with New...
October 26, 2016
With a couple of sprints under their belts since last there, I went along to Newham Council a few weeks ago to attend the Digital Team’s third Show & Tell. This is the third installment of what’s been happening during the council’s 10-week Dis...
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Digital Customer Programme Discovery Phase: Show & Tell #1 with New...
October 11, 2016
I spent Wednesday morning visiting the Digital Team at Newham Council, to attend the first Show & Tell of their 10-week Digital Customer Programme Discovery Phase. Over the last week, a small Unboxed team have been working alongside the Dig...
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Event: Agile Pilot - How to deliver "stuck" digital products and en...
September 19, 2016
Complex portfolios of digital products can stall in development. It’s a fact of life. The vision gets clouded, deployment slows down, your team becomes demotivated and progress halts. You’ve stopped delivering. Or even worse, you can’t quite seem ...
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Re-addressing the challenges to children’s allergy healthcare with ...
September 14, 2016
I spent Monday afternoon visiting the Health Foundry healthcare startup space to expand my horizons on what steps are being taken within service transformation in the NHS. The Health Foundry is a brand new collaborative workspace for people usi...
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Shaking up early product development, part 2: The Minimum Viable Pr...
May 4, 2016
An MVP is a Minimum Viable Product. This is the smallest possible thing that delivers value and you can learn from. Your MVP can usually be thought of as your initial product; the first thing you try to sell to your customer. But your MVP can help...
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Shaking up early product development, part 1: Using journey mapping...
April 27, 2016
We’re all trying to create a product or service that is valuable to our users. So it’s important to remember that the only people who can really think like our users are our users. Looking at our product or service through the eyes of our us...